Product Warranty Policy

Undercarriage Warranty

4000 Hours of Service / 3 Year Period

Track chains, carrier rollers, bottom rollers, idlers and undercarriage components sold by North American Track are warranted to be free from defects in material and workmanship under normal use for a period of 4000 hours of service during a 3 year period from the original date of purchase or 100% worn, whichever comes first. Coverage includes new North American Track products, sold by North American Track that have been correctly installed and used in normal operation. Warranty consideration is solely determined by North American Track and calculated on a pro-rata basis of service life from date of delivery and the percentage of unused condition.

Extreme service conditions such as mining and forestry applications may have the normal warranty reduced by 50%. Warranty covering any premature failure of a lubricated track joint is limited to the cost of the necessary replacement parts. Track shoes, sprockets, and segments are covered against breakage only.

North American Track’s warranty coverage applies to new products sold by North American Track that have been correctly installed, properly maintained and used in normal operation. Product damage caused by abuse, poor maintenance practices, excessive shoe widths or extreme service applications, including forestry and mining, may have the normal warranty coverage reduced by up to 50%. Transportation, labor or other costs related to warranty claims are not covered by this warranty.

Mini-Excavator Warranty

North American Track’s rubber tracks, rollers, idlers and sprockets used on mini excavators, lifting platforms, crawler cranes and all other non-heavy duty application is warranted to be free from defects in materials and/or workmanship for a period of “18 months/1500 hours of operation”, whichever occurs first, from the date of purchase, on a pro-rata basis, according to the hours of service provided in the application as follows:

  • 0 thru 375 Hours or 0-4.5 Months = 100%
  • 376 thru 750 Hours or 4.5-9 Months = 75%
  • 751 thru 1175 Hours or 9-13.5 Months = 50%
  • 1176 thru 1500 Hours or 13.5-18 Months=25%

Mini-Skid Steer Warranty

North American Track’s heavy duty ‘SSL’ rubber tracks, rollers, idlers and sprockets used on equipment such as loaders and skidders are warranted against defects in materials and/or workmanship for a period of “1 year or 1000 hours of operation”, whichever occurs first, from the date of purchase, on a Pro-Rata basis, according to the hours of service provided in the application as follows:

  • 0 thru 250 Hours or 0-3 Months = 100%
  • 251 thru 500 Hours or 3-6 Months = 75%
  • 501 thru 750 Hours or 6-9 Months = 50%
  • 751 thru 1000 Hours or 9-12 Months=25%